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Customer Success: Pivot Your Career

Customer Success: Pivot Your Career

Alex White and David Lokietz
Veröffentlicht: 2025-09-18
© Alex White and David Lokietz
Customer Success: Pivot Your Career - QR Code
Gratis0%
18 Folgen
Audio
Anhören auf Apple Podcasts
Gratis0%
18 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2025-09-18
© Alex White and David Lokietz
Aktuelle Folge
Mastering Ever-Changing Customer Requests with Concentrix’s Caroline Grant

Mastering Ever-Changing Customer Requests with Concentrix’s Caroline Grant

In this episode of the CS Pivot Your Career podcast, join hosts Alex White and David Lokietz as they welcome special guest Caroline Grant, Sr. Director, Strategy at Concentrix. Caroline dives into her extensive experience with evolving customer needs in
Länge: 43:15
Abspielen
In this episode of the CS Pivot Your Career podcast, join hosts Alex White and David Lokietz as they welcome special guest Caroline Grant, Sr. Director, Strategy at Concentrix. Caroline dives into her extensive experience with evolving customer needs in the Customer Success landscape. 
She'll share actionable strategies for navigating these shifts, offering practical advice on managing customer expectations while simultaneously crafting solutions that benefit both the client and the vendor. This discussion highlights the critical roles of communication, trust, and transparency in identifying the right offerings and successfully adapting to ensure satisfaction within Customer Success relationships.
04:37 Caroline's Journey into Customer Success
10:54 Consulting Insights and Career Advice
22:27 Challenges in Product Ownership
23:01 Mindset Shift in Digital Product Management
25:12 Adapting to Technological Changes and AI
33:26 Successful Client Engagements
36:11 Building Long-Term Client Relationships
39:34 Final Thoughts and Takeaways
Folgen-ID: 1000727403410
GUID: fe7e5171-d677-4a7d-ac3f-543648aaf470
Erscheinungs­datum: 18.9.2025, 19:49:31

Beschreibung

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.
We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role.
Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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https://anchor.fm/s/edb5e800/podcast/rss

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