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How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder) Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.
In this episode, Curtis shares:
How AI can actually be
Länge: 27:46
Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.
In this episode, Curtis shares:
How AI can actually be a tool for human connection
His process behind Tinder’s transformation into customer-centricity, with real, measurable results
How to balance short-term user joy with long-term product innovation and future features
And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up
Links
LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/
Chapters
00:00: Intro
03:03: Curtis Stevens' product journey
7:40: Challenges and strategies in customer experience
14:54: Curtis' journey workshops
20:41: AI's role in customer research
27:41: Conclusion
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What does LogRocket do?
LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Curtis Stevens.
GUID: fda289d7-a484-4078-a3ac-09da076323af
Erscheinungsdatum: 28.10.2025, 13:00:00
