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Enterprise Digital - the podcast

Enterprise Digital - the podcast

Barclay Rae and Ian Aitchison
Veröffentlicht: 2025-11-20
© Barclay Rae and Ian Aitchison
Enterprise Digital - the podcast - QR Code
GratisNeu
125 Folgen
Audio
Anhören auf Apple Podcasts
GratisNeu
125 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2025-11-20
© Barclay Rae and Ian Aitchison
Aktuelle Folge
Episode 121 - 40 Years On, Are We Any Better at ITSM?

Episode 121 - 40 Years On, Are We Any Better at ITSM?

In this episode, Barclay and Ian are joined by long-time industry figure Martin McKenna to reflect on four decades of service management. From the early days of handwritten call logs to today’s AI-powered tools, Martin shares how the industry has chan
Länge: 46:21
Abspielen
In this episode, Barclay and Ian are joined by long-time industry figure Martin McKenna to reflect on four decades of service management. From the early days of handwritten call logs to today’s AI-powered tools, Martin shares how the industry has changed and what has stayed the same.
The conversation covers his journey from building help desks to founding conferences, the impact of the pandemic on live events, and his latest project using AI to help organisations find the right ITSM tools in minutes. There are also lighter moments involving naked mole rats, Scrabble, and why some things in ITSM never really change.
Folgen-ID: 1000737569144
GUID: f6bd5a66-5a7d-4308-a276-52aa756ab5c6
Erscheinungs­datum: 20.11.2025, 10:37:39

Beschreibung

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation.
The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

Feed-URL

https://anchor.fm/s/1e024eb4/podcast/rss

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