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Gain Grow Retain

Gain Grow Retain

Gain Grow Retain
Veröffentlicht: 2023-12-18
© Gain Grow Retain
Gain Grow Retain - QR Code
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295 Folgen
Audio
Anhören auf Apple Podcasts
Gratis0%
295 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2023-12-18
© Gain Grow Retain
Aktuelle Folge
Scaling CS with Brittany Soinski of Loom

Scaling CS with Brittany Soinski of Loom

Länge: 46:43
Abspielen
Onboarding is arguably one of the most critical components of customer engagement and retention, so scaling it well is important.
This week, Brittany Soinski, Manager, Onboarding at Loom joins Jay Nathan to share how her team has tackled this program:
Created an onboarding team who is dedicated to owning this process
Developed strong templates by starting with post-sale, ending with renewal, and identifying all of the things that happen in between
Set a 60-day goal for customers and identified how many reached it within this timeframe
Utilized Human Centered Design in the process
Connect with Brittany
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
Folgen-ID: 1000638937002
GUID: gaingrowretain.podbean.com/db1897e9-e8df-36bc-ac12-8b2e0bda39f3
Erscheinungs­datum: 18.12.2023, 13:00:00

Beschreibung

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.

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