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The Experience Perspective: An Ipsos Podcast

The Experience Perspective: An Ipsos Podcast

Ipsos
Veröffentlicht: 2026-01-15
© Ipsos
The Experience Perspective: An Ipsos Podcast - QR Code
GratisNeu
88 Folgen
Audio
Anhören auf Apple Podcasts
GratisNeu
88 Folgen
Audio
Anhören auf Apple Podcasts
Veröffentlicht: 2026-01-15
© Ipsos
Aktuelle Folge
Season 9, Episode 1: All About Mystery Shopping!

Season 9, Episode 1: All About Mystery Shopping!

Happy New Year! And welcome to Season 9 of The Experience Perspective Podcast! For the first episode of our new season, join Rob Rose as he explores the many different roles that Mystery Shopping can play for businesses and organisations, in the company
Länge: 30:24
Abspielen
Happy New Year! And welcome to Season 9 of The Experience Perspective Podcast!
For the first episode of our new season, join Rob Rose as he explores the many different roles that Mystery Shopping can play for businesses and organisations, in the company of Craig Bradley, Global Service Line Leader for Channel Performance at Ipsos.
In this episode, Craig shares how ‘Real people, going to real places, to deliver real impact’ sits at the heart of the work Ipsos do, and provides insights on the Ipsos ‘Better Promise’.
Learn how these approaches not only help the clients we partner with to identify and measure the ‘moments of truth’ within their customer interactions, but also how this data enables clients to develop strategies to further improve their performance and elevate their levels of customer service.
Please use the link below to learn more:
Channel Performance | Ipsos
Folgen-ID: 1000745247989
GUID: d77026a7-1702-4675-bd90-e4a1bd901245
Erscheinungs­datum: 15.1.2026, 07:00:00

Beschreibung

Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game!
Questions/Comments: ExperiencePerspective@Ipsos.com
www.ipsos.com

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